A CI's child CIs can be specified as included (visible) or excluded (hidden) in a specific view. The status of any child CI, visible or hidden, has an impact on the status of its parent CI in any view where the parent CI appears. For details on including or excluding child CIs, see the
To access
Within a Service Health component such as the Hierarchy component, right-click a CI and select the Show > Find Visible and Hidden Child CIs option, to show the visible and hidden child CIs that appear in the RTSM.
Note Hidden child CIs are only displayed if they have KPIs.
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Example
Use the Find Visible and Hidden Child CIs option to list all of the child CIs of the selected CI in the RTSM. After the list of child CIs is displayed, you can search for the views the child CI belongs to and then display the child CIs details in the specific view.
For example, you might have the situation where, in a specific view, the Application Availability KPI's status of the parent CI's is Critical while the Application Availability KPI's status of the CI's child CIs are OK. When this happens, you would like to know what caused the status of the Application Availability KPI to be Critical.
Find Visible and Hidden Child CIs page
The Find Visible and Hidden Child CIs page displays the following information:
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The name of the selected CI, whose child CIs you want to list, the CI's KPIs, and their status in the current view.
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A list of the child CIs (visible and hidden) that appear in the RTSM, their KPIs and their status. In the Visible column, a checkmark indicates that the child CI is visible in the view and an X indicates that the child is hidden in the view.