Return On Investment Dashboard

Workspaces > Dashboards > Return on Investment

Alternatively, click Return on Investment.

The Return on Investment Dashboard displays the proportion of events received by OMi that have been automatically handled against those that required intervention by operators. The higher the proportion of automatically handled events, the greater the contribution OMi is making to the management of your infrastructure. If the cost of manually handling a typical event is known, this value can be entered into OMi, based on which, the total cost saving achieved through OMi can be displayed. These statistics can be displayed for any specified time period within which OMi has been monitoring your IT environment.

OMi can be configured to handle events using a wide range of automation features, for example:

• Event suppression rules based on event filters. The events matching one of these rules are rejected from further processing. For details, see Event Suppression.

• Duplicate event suppression detects duplicate occurrences of events and suppress such duplicates based on the event attributes, such as the event key, or where a set of configurable attributes of a new event have the same values as an existing event. For details, see Duplicate Event Suppression.

• Changing the state of related events automatically is basic event correlation using close key patterns or health-contributing ETIs, which can be employed to change the lifecycle state of existing events to closed or resolved. For details, see Change the state of related events automatically.

• Stream-based event correlation (SBEC) uses rules and filters to identify commonly occurring events or combinations of events and helps simplify the handling of such events by automatically identifying events that can be withheld, removed or need a new event to be generated and displayed to the operators. For details, see Stream-Based Event Correlation.

• Topology-based event correlation (TBEC) uses RTSM topology information to automatically determine relationships between events, highlighting the causal events as ones needing attention while suppressing symptom events. For details, see Topology-Based Event Correlation.

• Automatic actions can be performed automatically and unattended on targets such as systems running an Operations Agent. Actions can trigger Operations Orchestration run books if the OMi-OO integration is configured. For details, see the Integrate section.

• Time-based event automation functions can be used to further tune event processing, for example, by increasing an event's priority after a certain period of time or automatic, time-based restarting of failed actions. For details, see Time-Based Event Automation.

The Return on Investment Dashboard presents its information using the following features.

Pie Chart

A two-sector pie chart displays the proportion of events handled automatically by OMi compared with the events that were actually received in the Event Browser needing operation interaction, which helps you to immediately visualize the value that OMi is providing to your IT organization.

Total Number of Events

Displays the total number of events received by OMi from the IT environment during the selected time period.

Reduced by OMi

Displays the number of events handled automatically by OMi during the selected time period.

Stack Chart

The stack chart displays the ratio of automatically handled events in comparison with those handled by OMi operators divided into predetermined time periods. The granularity of these time periods reduces as the length of the overall time period is increased. Short time periods show one stack per hour, the stack granularity decreasing, for example, through days, weeks and months as the total time period is increased. In addition, a trace of the percentage of automatically handled events is superimposed on the chart.

Cost Saving

If Event Cost Saving Calculation is enabled in the Operations Management - Return On Investment Infrastructure Settings, and a value for the cost of manually handling a typical event is entered in OMi, the total cost saving achieved through OMi is displayed for the selected time period. The default value for costs per event and currency are set up in the Operations Management - Return On Investment Infrastructure Settings.

To Configure the Return On Investment Cost Saving Calculation:

1. Open the Infrastructure Settings for Operations Management:

   Administration > Setup and Maintenance > Infrastructure Settings

   Alternatively, click Infrastructure Settings.

   Go to the section:

   Operations Management - Return On Investment

2. Open the Enable Cost Saving Calculation setting for editing () and set to true.

3. Optional. If you want to display the calculated cost saving being achieved by OMI, and you have a default value for manually handling an event for your organization, enter that value for under Cost Per Event. In addition, set the applicable currency appropriate for your geography under Currency.

4. Go to the Return On Investment Dashboard:

   Workspaces > Dashboards > Return on Investment

5. Open the Event Cost Savings dialog ().

6. Select the Display cost savings through Operations Manager i in the report check box.

7. Select a value for the cost of handling an event. The available choices are:

   • Use default value:

     Uses the value set in the Cost Per Event Infrastructure Settings under Operations Management - Return On Investment.

   • Use custom value:

     Uses the value that you enter in the associated value field.

8. Click OK.

To Use the Return On Investment Dashboard:

1. Go to the Return On Investment Dashboard:

   Workspaces > Dashboards > Return on Investment

2. Select a time period over which you want to display the return on investment data.

   • Use the from calendar to set the start date either by entering the date directly in the date field or selecting the date from the calendar with a mouse click. Alternatively, select the current date with the Today button.

   • Use the to calendar to set the end date either by entering the date directly in the date field or selecting the date from the calendar with a mouse click. Alternatively, select the current date with the Today button.

   Note The selected start and end dates are displayed in the calendars with a blue background. All other dates included in the time period selection are displayed with a gray background. The current date, if not selected, is displayed with a yellow background.

To print the content of the dashboard:

1. Go to the Return On Investment Dashboard:

   Workspaces > Dashboards > Return on Investment

2. Click the Print button ().

   The currently configured ROI Dashboard is sent to the print application.

   Note For best results, use the following printer settings:

   Orientation: Landscape

   Page size: A4 (preferred) or Letter