KPI Over Time Dashboard

Workspaces > Dashboards > KPI Over Time

Alternatively, click KPI Over Time.

The dashboard displays the status of each configuration item, and each instance of the attached key performance indicators (KPIs). Frequently used KPIs include unassigned and unresolved events and system, network, and software performance and availability. The dashboard provides KPI information for higher-level configuration items (CIs) such as Business Services, Application, and Business Processes CIs.

• Navigating the KPI Over Time Dashboard

  You can navigate historical data using the arrow buttons. You can select the time window displayed in the dashboard by selecting Day, Week, or Month, while the Hour, Day, and Week buttons let you select the amount of time to navigate by.

  Select start time provides easy access to specific points in time, and Go to present time resets the dashboard to show the current date and time.

  You can visually filter data shown in the widgets by clicking on a data point. The widgets recalculate themselves based on the current selection context.

  To reset the filter selection, click Clear filter. To change the filter selection, click the filter or filters you want to remove.

• Important Information

  The dashboard displays data only for CIs with persistent KPIs. For details, see Persistent Data and Historical Data.

  Ensure that the Save KPI over time data option has been selected for the CI. For details, see CI Customizations.

  The dashboard displays only the status of selected KPIs. Those KPIs may also have values in the RTSM but the dashboard does not show those values.

  The context menu of all CIs except monitor CIs includes the KPI Over Time Report option.

This panel enables you to select the CIs to be included in the KPI Over Time dashboard. The dashboard provides information based on the selected CIs.

To display data when you access the KPI Over Time dashboard, click Select a Configuration Item or click Select Configuration Items to open the CI panel.

This dialog box enables you to select the KPIs to be included in the KPI Over Time dashboard. The dashboard provides information based on the selected KPIs.

To display key performance indicators for the CIs, click Filter Key Performance Indicators. The Key Performance Indicators dialog box opens.

By default, all KPIs are selected. You can cancel the selection to exclude KPIs from the dashboard.

• Status by Configuration Item (heat map)

  The heat map widget displays KPI data for selected CIs through time intervals defined by the report granularity (the legend for the x-axis shows the time interval for each point). Each tile represents a period of time during the overall time frame.

  The heat map can be filtered by clicking the dashboard header buttons, one or more tiles, or the timestamps at the bottom of the widget. You can click any time segment in the graph time footer to view all of the CI and KPI information for that period of time. Clicking heat map tiles allows you to filter data displayed by other widgets.

  Each heat map tile displays the most critical KPI status during that time unit.

• Status by Percentage (pie chart)

  The pie chart widget represents the sum of KPI instances for the CIs, and summarizes the statuses of KPIs over the selected time interval. The pie chart is divided into colored status slices. Each slice represents the percentage of time that a particular status was held by the KPIs. More critical statuses have precedence over less critical statuses occurring over the same time period.

• Status Details (table)

  The table widget contains detailed information on the KPI status changes of each CI and is useful for detailed surveying.

• OK Status Percentage (number)

  The OK status percentage widget shows the percentage of time in which all selected CIs and KPIs were in OK status, and provides a clear overview of uptime as a percentage of the monitored time window.

• Not in OK Status Time (number)

  The not in OK status time widget shows the actual time during any of the selected CIs and KPIs were in Not OK status, and provides a clear overview of overall KPI downtime.

• Trend (bar chart)

  Each column shows the percentage of OK status over time against all other statuses. For example, if the KPIs were in OK status for 80% of the time interval, and in Warning status for 20%, then the bar chart displays the 80% OK status.

• Trend (sparkline)

  The sparkline shows the status trend of KPIs for selected CIs, based on a compilation of all statuses. A warning level line provides a quick reference to evaluate the overall status trend. When no filters are applied, the sparkline widget displays the trend of the most severe status shown in the heat map sparklines.

• For information on components, see Add components to a page.
• For information on My Workspace, see Monitor your environment with My Workspace.
• For information on wiring, see Set up wiring between components.

1. Click Select Configuration Items to open the CI panel.

   Select a view from the drop-down list. The list of the related CIs is displayed for the selected view. To collapse the list, click Collapse all beside the name of the view.

   Tip To search for a CI in a current view, use  Search beside the list.

   Select the CIs for which you want to show the KPI status over time. By default, the dashboard shows no data until CIs are selected. For more information, see Configuration Items Panel.

   A selected CI is automatically selected in all parent CIs where it reside. To clear the selection, click Clear all in the right corner.

   Close the CI dialog box by clicking outside it, or by clicking  Close in the upper right corner.

2. Optional. Click Filter Key Performance Indicators to open the KPI dialog box and select or deselect KPIs to display. For more information, see Key Performance Indicators Dialog Box.

   By default, all KPIs for the selected CIs are preselected.

3. Optional. Click Select KPI Status Widgets to open the widget dialog box and select one or more widgets. By default, the heat map is selected. For more information, see Types of Widgets.

4. Optional. To change the KPI Over Time component's refresh rate (none by default) and display name, click the Component Menu button on the Component Toolbar and click Preferences.

   Tip When viewing the dashboard as a component, you can also change the widget selection in the Preferences dialog box.

5. You can visually filter data shown in the widgets, which recalculate themselves based on current selection context. To reset the filter selection, click Clear filter. To change the filter selection, click the filter or filters you want to remove.