How to View Discovery Status and Errors for a Selected CI

As an IT administrator, with the new View Discovery Status and Error permission, you are able to run the enhanced Show Discovery Progress action in IT Universe Manager. This allows you to,

• Show Errors. You can view all error/warning messages during the discovery progress for a selected CI.
• Show All “<Error Message>” Issues. Displays all similar discovery issues related to a specific job, thus allowing you to view all CIs impacted by this particular discovery issue.

This enables you to focus on troubleshooting the root cause of the errors and warnings for a particular CI or CIs impacted by a particular discovery issue, without having to access the Universal Discovery module which contains too many unnecessary information. Then you can verify if a CI data error is caused by any discovery issue.

1. Prerequisites: Grant the Required Permissions

   Note This step is performed by the system administrator.

   To view discovery status and errors in IT Universe Manager, your administrator needs to grant the following permissions to you:

   • View Discovery Status and Error
   • Show Discovery Status

   1. Log in to OMi and go to Administration > Users > Users, Groups and Roles.

   2. Select a role for which you want to assign the required permissions.

      You may need to create one if you do not have such a role. In this case, create a new role, e.g. IT Administrator.

      Note The View Discovery Status and Error permission is not available for all out-of-the-box roles.

   3. Click Open RTSM Permissions Editor. In the editor, go to the General Actions tab, select the View Discovery Status and Error action in the Available Actions pane and move it the Selected Actions pane.

   4. Go to the Resources tab, select CIT Menu Items in the Resource Types pane, select ConfigurationItem CI type in the Resources pane, and then select Show Discovery Status in the Available Actions pane and move it the Selected Actions pane.

   To view all discovery status and errors in Universal Discovery, you also need the access to the Universal Discovery module.

   1. Enable the View Discovery Status and Error and Show Discovery Status permissions by following the instructions above.

   2. Go to the Resources tab, select UI Modules in the Resource Types pane, and then select and move Universal Discovery to the Selected UI Modules with Permissions pane.

2. View Discovery Status, Errors, and Warnings for a Selected CI in IT Universe Manager

   1. Log in to OMi with the new role IT Administrator, go to Administration > RTSM Administration > Modeling > IT Universe Manager.
   2. In the CI Selector pane, go to the Search CIs tab, click the Start the Search icon for the CI Name field.
   3. From the returned results, select a discovered node to allow the page to load.

   4. Right click the discovered node, select Actions > Show Discovery Progress.

      The Discovery Progress dialog box pops up and loads discovery statistics.

      

   5. In the CI Instances table,

      • Click the link in the column and select Show errors.
      • Click the link in the column and select Show warnings.

      The Discovery Progress dialog loads error or warning messages that are related to the selected node.

      

   6. To view details of an error/warning message entry, double-click the error/warning message, or, select it and click the Show Triggered CIs icon.

      Detailed error/warning messages occurred during the discovery progress for the particular pair of error message and job you selected are displayed.

      

   7. To view all CIs impacted by a particular discovery issue,

      1. Go back to the Completed with Errors page by clicking Up One Level .

      2. Right-click the error/warning message of your interest and select Show All <Error Message> Issues.

         

      3. All CIs impacted by this particular discovery issue are displayed.