CI Customizations

Administration > Service Health > CI Customizations

Alternatively, click CI Customizations.

For general information on KPIs and HIs, see Service Health Concepts.

You can find the default definitions of KPIs and HIs in the KPI Definitions and Indicator Definitions UIs. When you attach a KPI to a CI, you can use the default indicator properties or modify properties for the indicator.

For details on the KPI definitions, see KPI Definitions. For details on the indicator definitions, see Indicator Definitions.

Within the CI hierarchy, a CI may appear more than once. When you select a CI, all instances of that CI are automatically selected.

Virtual CIs (defined in the RTSM as Group By CIs) cannot have indicators or context menus assigned to them. You cannot select virtual CIs in the CI Customizations page.

There can be only one instance of each KPI for a CI. For each new KPI instance, you select the KPI definition and the business rule. Where relevant, you also define additional information required by the rule.

You can attach a KPI that has a KPI definition. For details, see KPI Definitions.

When you attach a KPI to multiple CIs, the KPI is added to all CIs that do not already have that KPI attached. All instances of the KPI have the same defined business rule and properties.

You can attach an HI that has an indicator definition. For details, see Indicator Definitions.

There can be only one instance of each HI for a CI.

You can attach context menus to CIs in CI Customization. For details on the available context menus and the instructions on how to modify context menu templates, see CI Context Menus.

For OMi to save status changes for a KPI (persistent data), the KPI must be attached to a CI for which the Save KPI over time data check box is selected. Save KPI over time data is enabled by default for Business Application, Business Process, and Business Service CIs. For more information see Persistent Data and Historical Data.

1. Select a view that contains the CI that you want to customize.

2. In the left pane, select one or more CIs. You can use the Ctrl key to select multiple CIs.

   Tip To view the properties of a CI, click CI Properties.

   The KPIs tab in the right pane shows the KPIs that are assigned to all of the selected CIs. If a KPI is assigned to one of the CIs but not to another, it will not appear in this pane.

3. Perform one of the following:

   • To add a KPI, click New.
   • To edit a KPI, select the KPI, and click Edit.

   The Create KPI Instance or Edit KPI Instance panel opens.

4. Define the KPI properties:

   1. In the KPI section, specify the KPI and its business rule, calculation method, and related HIs (when relevant).

      Note Adding a related HI to a KPI does not assign the HI to the CI itself. This means that if the HI is assigned to the CI, this KPI will include the HI in its calculation.

      The list of available HIs that can be used to calculate the KPI on the selected CIs is based on their CI types. The indicator definitions specify which HIs are applicable to each CI type. For details, see Indicator Definitions.

   2. In the Calculation Script section, adjust the script that is used to calculate KPI values for business rules.

   3. In the Thresholds section, define the thresholds that are used to calculate the KPI status.

5. Click Create or Save.

   The KPI is added to all of the selected CIs that do not already have that KPI attached. All instances of the KPI on these CIs will use the same defined business rule and properties.

   Important If one of the selected CIs already has the KPI assigned, a warning message appears, informing you that the KPI instance based on the chosen KPI definition already exists for the CI. You can choose to either replace the existing KPI instance based on that KPI definition or skip that CI and not change the existing KPI instance.

1. Select a view that contains the CI that you want to customize.

2. In the left pane, select one or more CIs. You can use the Ctrl key to select multiple CIs.

   The Health Indicators tab in the right pane shows the HIs that are assigned to all of the selected CIs. If an HI is assigned to one of the CIs but not to another, it will not appear in this pane.

3. From the drop-down list, select an HI to add.

   Note To remove an HI from one or more CIs, select the HI, and click Delete. When you delete an HI, it is also removed from the Related HIs list of the KPIs that are calculated by that HI. If you delete the only HI associated with a KPI, then the KPI is also deleted.

1. Select a view that contains the CI that you want to customize.

2. In the left pane, select one or more CIs. You can use the Ctrl key to select multiple CIs.

   The Context Menus tab in the right pane shows the context menus that are assigned to all of the selected CIs. If a context menu is assigned to one of the CIs but not to another, it will not appear in this pane.

3. From the drop-down list, select a context menu to add.

   Note To remove a context menu from one or more CIs, select the context menu, and click Delete.

For details on the available context menus, see List of context menus.

1. Select a view and then select one or more CIs in the left pane. You can use the Ctrl key to select multiple CIs.

2. Within the KPIs tab in the right pane, select or clear the Save KPI over time data check box to modify persistence settings for the selected CIs.

1. After you select a view, in the left pane, click Filter.
2. From the CI types or KPIs drop-down list, select CI types or KPIs to filter. If you want to remove a CI type or a KPI, click .