Administer > Calendar Administration

Calendar Administration

Prior to version 9.34, Service Manager allowed you to set up a calendar only through the Release Control integration (also referred to as the RC Calendar). As of version 9.34, Service Manager additionally provides a calendar (referred to as Service Manager Calendar) that is based on a calendar widget.

Service Manager Calendar can display time period records and associated business records in a graphic and intuitive user interface. It enables users in different locations and departments of your organization to perform the following tasks and optimize their task planning accordingly:

  • To easily see how their activities will be affected in a specific time range. For example, they can see if a performance degradation or service outage will happen during the first week of May.
  • To easily see which business records (changes, incidents, interactions, and so on) are scheduled for or associated with a specific time range. For example, they can see if a change is planned to start or end during the first week of May.
  • To directly view important details of time period records and associated records from tooltips.
  • To directly open records from the calendar to view their details.
  • To view time conflicts of object records from conflict icon tooltips and shadow bars.

Service Manager Calendar also allows high-level tailoring through a set of configurations. For time period records and associated records, you can set color preferences, maximum number of records to display, field mappings, filters, and so on.

Related topics

Full calendar and embedded calendar
Calendar security area and role
Release Control Calendar

Working with the calendar
Calendar administration tasks