Install > Download the Service Manager installation packages

Download the Service Manager installation packages

Download the installation packages required for Service Manager 9.60.

Download the installation packages

This release includes the following installation packages. You can download them from the following web site: https://h22255.www2.hpe.com/mysoftware/index.

Package Description
SM960-1.zip

Contains installation files for the following Service Manager components:

  • Server
  • Windows Client
  • Web Tier
  • Mobility Client
  • Service Request Catalog (SRC)
  • Service Portal
  • Solr Search Engine and KM Import Utility
  • Application Upgrade Utility

    Important There are two versions of the upgrade utility: one is for SM9.5x, and the other is for SM9.4x and SM9.3x.

  • Redistributables (open source and third-party components and license files)

    Note This Redistributables archive does not include the open source components contained in Service Portal, which are identical to the open source components included in Micro Focus Propel 2.20.p1. You can download them from https://softwaresupport.softwaregrp.com/km/KM02578715.

SM960-2.zip

Contains installation files for the following Service Manager components:

  • Smart Analytics
  • Collaboration
  • Identity Manager (IdM) service
  • SM-AM integration package
  • Crystal Reports and Service Manager ODBC Driver
SM960-LaguagePack.zip Contains language packs
SM960_OLT.zip Contains the Open Localization Toolkit
RC9.60.zip Contains installation files for Release Control
SMSAPCD.zip Contains an installation package for integration with SAP Solution Manager