Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Document Engine
- Web Services
- Tailoring Best Practices
- Process Designer Tailoring Best Practices
- Processes and Best Practices
- Operational Reports
- Service Manager Open Source and Third-Party Software License Agreements
- Service Portal Open Source and Third Party Software License Agreements
Service Manager reporting works with Crystal Reports to provide improved reports and Business objects for the batch scheduling of reports. To run Service Manager reports with Crystal Reports, you need a working knowledge of the following:
- Service Manager
- Crystal Reports
- The Service Manager ODBC driver.
To create reports you need a working knowledge of your DBMS or RDBMS, Crystal Reports, and a general understanding of Service Manager applications and utilities.
For additional information about any of these concepts, see the following:
- For information about a particular RDBMS, see the vendor documentation for your database type.
- For database configuration, see Prepare your RDBMS.
- For information about Service Manager administration and configuration, and customizing the Service Manager product, see the Service Manager Help Center.
About the Report Files
With the appropriate developer license for Crystal Reports, all report files (*.rpt) can be customized to meet the needs of your business. Non-Crystal Reports users can review the shipped report files (*.rpt) to determine which queries, joins, and filters were used for the development of the report. They can then use these details to recreate similar reports by using their own queries, joins, and filters. Each query interacts with any application compatible with the Service Manager ODBC driver.
All the released operational reports provided in the 9.50 installation package are based on the Service Manager Classic out-of-box data and therefore cannot be used from Service Manager Codeless. For Service Manager Codeless, you can create your own reports based on the instructions in this document.