Install > Install Service Manager Collaboration

Install Service Manager Collaboration

Service Manager Collaboration is an instant messaging solution combining IT Collaboration and End User Chat. IT Collaboration enables Service Manager IT operators to collaborate in real-time (or anytime) when handling an Interaction, Incident, Incident Task, Request, Request Task, Problem, Problem Task, Change, or Change Task. End User Chat builds a communication channel between the Service Manager Service Portal users or the Employee Self-Service (ESS) portal users and the Service Manager Service Desk agents so as to increase IT efficiency, improve customer satisfaction and reduce IT support costs.

Follow these instructons to install Service Manager Collaboration.