Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- Micro Focus Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Micro Focus Project and Portfolio Management Center (PPM)
- Micro Focus ALM
- Micro Focus Release Control (RC)
- Micro Focus UCMDB
- Micro Focus UCMDB Browser
- Micro Focus UCMDB Configuration Manager
- Micro Focus Operations Orchestration (OO)
- Micro Focus Business Service Management (BSM)
- Micro Focus Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Micro Focus Release Control (RC)
Micro Focus Release Control (RC) ties the change planning and analysis process with automated change execution and validation to help reduce the risk of service downtime. It provides the means for more accurate planning and approval decisions during the review process, as well as real-time visibility and cross-team communication to prevent service disruptions that occur due to unplanned changes, schedule delays, collisions, or failures during change execution. Teams can coordinate hand-offs and sharing of information between the Change Advisory Board (CAB) and the implementation team. Refer to the Release Control (RC) documentation for more information.
The RC integration provides extended Change Management support. Change records are synchronized from Service Manager to RC and then back to Service Manager; Service Manager Change Management users can access the RC Calendar from within Service Manager. RC Calendar performs calculations, such as risk and collision analysis, and stores the information on the RC database server. The change planning and analysis process is expanded with automatic impact, collision, and risk detection; comprehensive change scheduling; and enhanced CAB collaboration. When RC is integrated with Service Manager, change records are converted into generic requests and RC sends the generic requests to Micro Focus Universal CMDB (UCMDB) for analysis to determine the relationships between configuration items (CIs). Email notifications are sent when changes are approved or rejected.
Note Only one instance of this integration is allowed.
- A System Administrator must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
- It is strongly recommended to use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.
To view RC Calendar and Change Assessment, make sure the following requirements are met:
- Browser - Microsoft Internet Explorer 11
- Flash Player Browser Plugin - 10.3 or a later version
Release Control integration setup
Release Control Calendar
Upgrade the Release Control integration
Add a Release Control integration
Configure the RC adapter
Enable LW-SSO for the Release Control integration
Configure language and time zone for the RC integration
Verify the RC integration setup
Enable multitenancy for Service Manager and UCMDB
Add or update a company record and deactivate tenancy
Re-synchronize a company record with RC
Trigger approvals based on the risk value
View Change Assessment in Change Management
View the Calendar from interactions, incidents, or problems
View the Calendar from the System Navigator
View the Calendar in Change Management