Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- Micro Focus Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Micro Focus Project and Portfolio Management Center (PPM)
- Micro Focus ALM
- Micro Focus Release Control (RC)
- Micro Focus UCMDB
- Micro Focus UCMDB Browser
- Micro Focus UCMDB Configuration Manager
- Micro Focus Operations Orchestration (OO)
- Micro Focus Business Service Management (BSM)
- Micro Focus Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Service Manager integration methods and tools
In addition to the integrations provided by Service Manager and other Micro Focus products, you can use several utilities and methodologies to create your own Service Manager integrations.
|Method or Tool||Description|
|Web Services||Allows you to connect to and consume external Web Services and to publish Service Manager tables as Web Services. For example, you might use web services to query external Web Services to validate an email address or a phone number when updating a contact record or automatically perform an Internet search using the brief description of the Service Desk interaction.|
|Micro Focus Connect-It (CIT)||Provides connectors that synchronize static data elements by simple data copying and by data transformation from source to destination. For example, you could use Connect-It to synchronize employee data from Micro Focus Asset Manager to Service Manager though Web Services.|
|ServiceCenter Automation (SCAuto)||Consists of a collection of automation products which enable external applications to integrate with Service Manager. For example, you might use SCAuto to open records, notify someone that their record has closed, or manage email between external mail programs.|
|Event Services||Is a background processor that Service Manager uses to receive information generated from and to send information back to external systems. exchange of dynamic, "event-based" information. For example, you must use Event Services with JavaMail, Connect-It, SCMail, and SCAuto.|
|Dynamic Data Exchange (DDE)||Provides DDE client support in a Service Manager RAD (Rapid Application Development) application. For example, you might create a script to call Service Manager from a Windows application such as Microsoft® Excel.|
|BDM Mapping Management||Allows you to configure BTO Data Modle (BDM) mapping records. BDM is intended to be used as a standard data model for integrations between Micro Focus BTO products, for example, Service Manager and Micro Focus Business Service Management (BSM) . In Service Manager, a BDM mapping is a mapping between a Service Manager object (associated to a file in Service Manager) and a BDM object (predefined in BDM). A BDM mapping consists of three parts: field mapping, value mapping, and atom mapping.|