• Home
  • Release notes
    • What's new in Service Manager 9.60?
    • Enhancements
    • Fixed defects
    • Known issues
    • Deprecations
  • Get started
    • Service Manager modes: Classic, Codeless, and Hybrid
    • Service Manager version history
    • Accessing Service Manager
    • Clients
    • Searching records
    • Navigating the UI
    • Editing records
    • Accessibility Guide
    • Glossary
  • Install
    • Deployment architecture
    • Recommended installation order
    • Support matrix
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
  • Upgrade
    • Introduction
    • Upgrade the platform components
    • Upgrade the applications from a version earlier than 9.60
    • Upgrade the language packs
  • Integrate
    • Service Manager integration methods and tools
    • Micro Focus Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
    • Micro Focus Project and Portfolio Management Center (PPM)
    • Micro Focus ALM
    • Micro Focus Release Control (RC)
    • Micro Focus UCMDB
    • Micro Focus UCMDB Browser
    • Micro Focus UCMDB Configuration Manager
    • Micro Focus Operations Orchestration (OO)
    • Micro Focus Business Service Management (BSM)
    • Micro Focus Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
    • System configuration parameters
    • Smart Analytics administration
    • Service Manager Service Portal administration
    • Service Request Catalog Customization
    • Service Manager maintenance tasks
    • Database administration
    • System security
    • Server performance tuning
    • Scheduled maintenance
    • Status and notifications
    • Delta Migration Tool
    • Calendar administration
    • Time Period management
  • Use
    • Service Desk
    • Incident Management
    • Problem Management
    • Change Management
    • Request Management
    • Configuration Management
    • Knowledge Management
    • Service Catalogs
    • Service Level Management
    • Smart Analytics
    • Service Manager Reports
    • Service Manager Collaboration
    • Survey
    • Service Manager Service Portal Consumer Help
  • Troubleshoot
    • Troubleshooting: Server startup
    • Troubleshooting: Common database errors
    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: Clients
    • Contact Micro Focus support
  • Develop
    • Tailoring
    • Programming
    • Document Engine
    • Web Services
    • SMIS
    • Tailoring Best Practices
    • Process Designer Tailoring Best Practices
    • Wizards
    • Processes and Best Practices
    • Operational Reports
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Either word in a topic

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Service Manager
  • Home
  • Release notes
  • Get started
  • Install
    • Deployment architecture
    • Recommended installation order
    • Support matrix
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
  • Upgrade
  • Integrate
  • Administer
  • Use
  • Troubleshoot
  • Develop
Install

Install

This section provides instructions on installing Service Manager.

Deployment architecture

Recommended installation order

Support matrix

Download the Service Manager installation packages

Prepare your RDBMS

Install the Service Manager Server

Install the Service Manager Windows Client

Install the Service Manager web tier

Install language packs

Install and set up Service Portal

Install Service Request Catalog (SRC)

Install the Mobile Applications client

Install and configure Smart Analytics

Install and configure the Solr Search Engine

Install Service Manager Collaboration

Set up a replicated reporting database

Set up legacy integrations

Install the Identity Manager (IdM) service

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