Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
Configuring installation and setup options
Service Manager system installation and setup includes a number of implementation options you can configure after installation. The following table lists the options you can enable or configure from a new development environment installation.
|Feature||Description||Default state in new installations|
|Computer Telephony Integration (CTI) with the Web client||An integration option allowing Web clients to access telephony software||Disabled|
|Encryption of configuration file settings||A security option that protects values listed in the configuration file||Disabled|
|Encryption of operator passwords||A security option that protects the passwords listed in operator records||Enabled|
|Event Services||A group of applications that allow Service Manager to send data to and to receive data from external systems||Disabled|
|Lightweight Directory Access Protocol (LDAP)||An integration option that allows Service Manager to access data stored in external directory services||Disabled|
|An implementation option that uses servlet implementation features to manage Service Manager instances running on multiple hosts||Disabled|
|An implementation option where a single servlet container process manages all client connections||Enabled|
|A vertical scaling implementation option running in combination with the "Required SSL" security option||Disabled|
|A implementation option where two or more servlet container processes manage all client connections on a single host||Disabled|
||An integration option that allows Service Manager to send data to and to receive data from external Web Services||Enabled|
|An integration option that allows Web Services clients to access Service Manager applications||Disabled|