Administer > Configuring installation and setup options

Configuring installation and setup options

Service Manager system installation and setup includes a number of implementation options you can configure after installation. The following table lists the options you can enable or configure from a new development environment installation.

Feature Description Default state in new installations
Computer Telephony Integration (CTI) with the Web client An integration option allowing Web clients to access telephony software Disabled
Encryption of configuration file settings A security option that protects values listed in the configuration file Disabled
Encryption of operator passwords A security option that protects the passwords listed in operator records Enabled
Event Services A group of applications that allow Service Manager to send data to and to receive data from external systems Disabled
Lightweight Directory Access Protocol (LDAP) An integration option that allows Service Manager to access data stored in external directory services Disabled
Servlet implementation
An implementation option that uses servlet implementation features to manage Service Manager instances running on multiple hosts Disabled
An implementation option where a single servlet container process manages all client connections Enabled
A vertical scaling implementation option running in combination with the "Required SSL" security option Disabled
A implementation option where two or more servlet container processes manage all client connections on a single host Disabled
Web Services
  • External Web Services
An integration option that allows Service Manager to send data to and to receive data from external Web Services Enabled
An integration option that allows Web Services clients to access Service Manager applications Disabled

Related topics

Server implementation options

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