Use > Configuration Management help hub

Configuration Management help hub

Service Manager Configuration Management uses Process Designer to identify, define, and track organizational assets by creating and managing records for those items.

User roles

Describes the ITIL user roles as implemented by Service Manager.

Configuration Management user roles

Key concepts

Describes the most important things that you need to know about how the Configuration Management module functions.

Configuration Management overview

Configuration Management tables

Configuration item maintenance history

Searching Configuration Management

Generating a large number of incident records

Configuration Management security options

User workflow

Describes the workflow as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflow.

Configuration item workflow

Administrator tasks

Describes the Administrator tasks in the Configuration Management module.

View a service level agreement for a configuration item

Configure the Configuration Management environment

Contract Management overview

Additional resources

Processes and Best Practices