Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Develop
- Tailoring
- Programming
- Document Engine
- Web Services
- SMIS
- Tailoring Best Practices
- Process Designer Tailoring Best Practices
- Wizards
- Processes and Best Practices
- Operational Reports
- Service Manager Open Source and Third-Party Software License Agreements
- Service Portal Open Source and Third Party Software License Agreements
Introduction
This document is intended for Service Manager system administrators and implementers. It assumes that the reader is familiar with object-oriented programming, the Service Manager System language (RAD), and JavaScript. It provides a brief introduction to RAD, and it provides an overview of JavaScript functionality in Service Manager, using both examples and descriptions of JavaScript's objects, properties, methods, and functions.
System administrators and implementers can use the standard JavaScript scripting language and RAD to customize their Service Manager applications. RAD is the Service Manager system language that enables administrators and implementers to manipulate Service Manager processes and workflows. JavaScript is a widely supported, industry-standard programming language that eliminates the need for a separate programming skill set, and reduces user reliance on proprietary tools. JavaScript in Service Manager does not invalidate the current Service Manager RAD tool set; instead, the JavaScript interface is an alternative to the RAD language for tailoring.The main components of this document are:
- System language (RAD)
- JavaScript and Service Manager
- Where to use JavaScript in Service Manager
- System language reference that describes the RAD functions, rtecalls, and RAD routines
- JavaScript and Service Manager reference that describes the JavaScript global system objects, JavaScript global methods, Service Manager defined JavaScript objects, JavaScript functions, JavaScript functions in the ScriptLibrary, and JavaScript examples
