Upgrade > Upgrade the applications from a version earlier than 9.60

Upgrade the applications from a version earlier than 9.60

You can use the Service Manager 9.60 Upgrade Utility to perform a major upgrade and upgrade your Service Manager applications from SM9.3x/9.4x/9.5x to SM9.60.

The upgrade package in this release consists of two folders: SM9.30-9.60.00xx_L10N and SM9.50-9.60.00xx_L10N. The SM9.30-9.60.00xx_L10N folder upgrades Service Manager 9.3x and 9.4x releases to Service Manager 9.60, whereas the SM9.50-9.60.00xx_L10N folder upgrades Service Manager 9.5x to Service Manager 9.60.

Important The Upgrade Utility supports language pack upgrade for the following 16 languages: Arabic, French, German, Italian, Japanese, Russian, Simplified Chinese, Spanish, Brazilian Portuguese, Korean, Turkish, Czech, Dutch, Hebrew, Hungarian, and Polish. The content added or updated in SM 9.60 and later releases is localized only for the first eleven languages. You can localize the English content for the rest of the languages through self localization. For more information, see Localize untranslated text strings in Service Manager resource files.

Important There is a known issue with this release of the Upgrade Utility (see Known issues). We recommend using SM9.60 Upgrade Patch 1 instead.

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