Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Use
Request Management help hub
Service Manager Request Management manages user requests for products and services. Requests can affect only the person making the request, or a subordinate group of employees. Examples include password resets, individual PC upgrades, and new employee setup.
User roles
Describes the ITIL user roles as implemented by Service Manager.
Key concepts
Describes the most important things that you need to know about how the Request Management module functions.
Approvals in Request Management
User workflows
Describes the ITIL workflows as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflows.
Service Request Logging (SO 3.1)
Service Request Approval (SO 3.2)
Service Request Provisioning (SO 3.3)
Service Request Validation and Closure (SO 3.4)
Create, Update or Retire Service Request Catalog Item (SO 3.5)
Service Request Monitoring (SO 3.6)
Service Request Escalation (SO 3.7)
Administrator tasks
Describes the Administrator tasks in the Request Management module.
Reset the number control application
