Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
Service Manager maintenance tasks
One of the user roles within Service Manager is the System Administrator, who is usually responsible for the installation, configuration and maintenance of the Service Manager system to ensure proper availability, performance, and security.
Note Because Service Manager is typically run as a tailored and integrated system, the list of tasks provided can neither be complete nor fit every system in all details. The intention of this
Frequency or trigger events for maintenance task execution
In order to provide a complete concept for maintenance tasks, each task described in this section is assigned a frequency or trigger event, assuming the task is executed manually. The frequency provided is only a suggestion to the System Administrator. If a task can be automated, a higher frequency may be desirable. To ensure a concrete Service Manager system, you may need to adjust these frequencies.
Automation of maintenance tasks
In order to effectively administrate a Service Manager system, the System Administrator should automate repetitive tasks as much as possible by using tools such as Micro Focus BSM or Micro Focus Operations Orchestrations, or by using shell scripts.
Automated tasks cause system load. Even when automation allows a higher frequency for administrative tasks, the additional system load must be anticipated.
When automating a task using external tools or a scheduled operating system script, be sure to handle the startup or shutdown of the Service Manager system or single servlets for maintenance. Frequent monitoring requests that Service Manager receives during shutdown or startup may cause instabilities. For example, switching the schedule for OS scripts on or off as a part of the Service Manager startup or shutdown script is recommended.
Reports and dashboards for the Service Manager administrator
The Service Manager Reporting module allows scheduled queries to run on the data, present the query results as dashboards, and send emails. Use this module to automate monitoring tasks.
For more information, see Service Manager Reports introduction.