Configuration Management user roles

The following figure describes the responsibilities of the Configuration Management user roles.

Configuration Management user roles
Role Responsibilities
Configuration Administrator
  • Reviews proposed updates to the Configuration Management system (CMS)
  • Evaluates the pre-modification and post-modification configuration states.
  • Verifies that CI information is correct and complete and contains a description of attributes to be modified.
  • Verifies that proposed modifications comply with Configuration Management policies.
  • Verifies that Configuration details are updated in the Configuration Management database.
Configuration Auditor
  • Reviews and validates CMS updates and creates exception reports, if needed.
  • Conducts configuration audits and performs appropriate actions, if an unregistered component is detected or if a component is missing.
  • Ensures that information in Configuration Management is correct and that all CIs are accurately and completely recorded.
Configuration Manager
  • Manages the Configuration Management plan and policies.
  • Evaluates any task that requests a change to the CMS data model before the manager releases the task for implementation. For example, the introduction of a new CI into the IT infrastructure would require a request for change and a review of that request prior to implementation of the change.
  • Verifies that there is no existing CI type that meets the needs of the change and that the proposed data model change does not conflict with other parts of the model.
CMS/Tools Administrator
  • Configures the data model, policies, and CI types in Configuration Management.