Words and Phrases
Request Review (process SO 3.5)
After a request is fulfilled, the accountable person should review the fulfillment result including the fulfillment costs, whether the fulfillment activities are in line with Service Level Target, and so on.
The following user role can perform Request Review:
- Request Manager
Details for this process can be seen in the following figure and table.
The Request Review workflow is illustrated in the following figure:
|
Process ID |
Procedure or Decision |
Description |
Role |
|---|---|---|---|
|
SO 3.5.1 |
Review request fulfillment result |
The Request Manager reviews the request fulfillment result, including the costs for the fulfillment activities, whether Service Level Target has been achieved, and so on. |
Request Manager |
|
SO 3.5.2 |
Is the fulfillment result satisfying? |
Request Manager decides whether the fulfillment result is satisfying. If yes, go to SO 3.6.1. If no, go to SO 3.4.1 to re-fulfill the request. |
Request Manager |
