Related records

You can open a Change Management change or an Incident Management incident record from Request Management. The new record is related to an existing request.

When in a service request record, the More Actions menu enables you to work with incidents, changes, and Service Desk interactions. It also enables you to:

  • Create an association between existing records.
  • View a list of associated records.
  • Create new records.

Open a related record
Associate a request with a related record