Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Structure of the catalog
An entry in the catalog (such as High End PC) may be subdivided into further component entries. These entries are also items in the catalog. When an order is placed, the top-level item (considered a Parent item, and possibly a place-holder phantom item) is ordered. The requester does not need to know any more about the line item than that. If the catalog item has been identified as being a bundle of lower level components, or Children items (also in the catalog), those items will automatically be broken out on the request. Each component then becomes a separate line item with its own costs and delivery dates.
The following table describes an example of a catalog entry.
| Relationship | Part No | Catalog Name |
|---|---|---|
| Parent | 1 | High End PC |
| Child | 8 | Pentium 3 GHz CPU, 1 GB RAM |
| Child | 12 | 21” Monitor |
| Child | 25 | Keyboard |
| Child | 87 | Mouse |
When the customer requests a High End PC, all the underlying components are ordered and processed as line item entries.
A customer may also order the 21” Monitor as a separate line item. Each entry is a catalog item in its own right.
Related topics
