Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Open the notifications file
Applies to User Roles:
System Administrator
You can configure Service Manager to send notifications whenever specific system events occur. By default, Service Manager supports notifications for every type of status change event.
To open the notifications file:
- Click Tailoring > Notifications > Notifications.
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Add optional search criteria, and then click Search.
The list of notification records opens.
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Select a target record to view.
Note: For information on adding a notification definition record, adding a notification delivery method, or creating a custom notification, see the related topics.
Related topics
Notifications
Notifications and alerts
Add a notification definition record
Add a notification delivery method
Create a custom notification
