Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Service Manager Service Portal Consumer Help > Support > Support Requests (Tickets) > Open a Support Request

Open a Support Request

Concepts

Open a support request to submit a question to customer support. Open a support request when, for example, you need to request a new service or new hardware, or when you are experiencing a service outage.

Tasks

Open a Support Request

In the Service Manager Service Portal Launchpad, click the Request Support tile.
Enter a phrase or question in the search text box, and click the search icon . Items related your entry will be listed under the Knowledge and Support Catalog tabs.
If no content listed meets your needs, under Support Catalog click on the Create a generic support request field to open a new support issue.
Enter a detailed description in the form and complete all required fields.
If needed, add one or more attachments in the Attachments section. For example, a screenshot of the error message.

Note If Smart Analytics is enabled in Service Manager, the Smart Ticket OCR feature will by default save and display the extracted image content in the Description field of your request.
Click Submit when ready, or Cancel if you do not want to submit this request.