Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Miscellaneous tasks
- Enable Knowledge Management
- Configure subscriptions
- Enable Approval Delegation
- Improve SRC performance
- Contact Look up
- Date Time validation
- Update Service Manager lists
- Supporting other locales
- Update Journal Request
- Require Users to Read Catalog Item Details
- Hide user selection options from the item details form
- Enable Line Item Status
- Configure IPv6
- Enable FIPS for Service Request Catalog
- Enable query hash when a hardware load balancer is used
- Common Access Card Introduction
- Type Ahead
- Enable remembering login user name
Look-up fields
Service Request Catalog displays certain information, such as contact information, based on the corresponding QBE lists in Service Manager.
All Service Request Catalog users must have complete contact information specified in their Service Manager operator and contact records for the contact look-up to search successfully for a match. The contact record and the operator record must contain the first name, last name, and company information for the user. Service Manager generates a formatted contact ID that may also be used in the contact look-up.
Example: The Service Manager user Jennifer Falcon has this information in her company and operator records:
- Last name = Falcon
- First name = Jennifer
- Company = Micro Focus
Her Service Manager generated contact ID is FALCON, JENNIFER.
If you are using the Contact look-up in Service Manager, you can find her by typing one of the following:
- Her first name only
- Her last name only
- Both first and last name
- Her contact ID (in upper case)
