Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Edit an existing search field
You can edit an existing search field for the advanced search. You can use the following steps to modify the default search fields.
Note When your customization is complete, you must log in to Service Request Catalog again for the changes to take effect.
To complete any of the Service Manager tailoring tasks, start with these basic steps:
- Start a Service Manager client session. Make sure the Service Manager client connects to a Service Manager 9.60 server. The client can be an earlier version, but the server must be a 9.60 server.
- Expand the left Navigation pane.
- Click Tailoring > SRC Tailoring > Advanced Search. Service Manager displays an SRC Configuration wizard. The first page of the wizard lists existing configurations.
To edit the configuration, continue with these steps:
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From the Service Request Catalog advanced search configuration Wizard home page, select the company for which you want to modify the advanced search configurations.
- To enable the multi-company mode for advanced search, you have to enable the multi-company mode and start the system schedule list builder. The multi-company list is displayed on the advanced search company after you log in to the Service Manager client again.
- If a Service Request Catalog login user (operator) has no company value to set with, the configurations of advance search do not take effect.
- Click Edit a Selected Field.
- Edit the field you want to change. For details about the field description, see Add a search field .
- Click Finish.
