Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Service Request Catalog HTML tag support
Service Manager supports a variety of HTML tags as part of the Service Catalog. However, Service Request Catalog supports only a subset of the HTML tags. Therefore, we recommend that you refine the Service Catalog in Service Manager to ensure that catalog items are rendered as expected in Service Request Catalog. The following table shows the tags that are supported in Service Request Catalog.
Note HTML tags that are not listed in the following table are not supported.
Tag | Description |
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Anchor |
The <a> tag creates a hypertext link, and supports the following attributes:
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Bold | The <b> tag renders text as bold. |
Break | The <br> tag creates a line break in the text. |
Emphasis | The <em> tag displays the tagged text in italics. An italic typeface must be available for the font used. |
Font tag |
The <font> tag specifies a font or list of fonts to display the text. The font tag supports the following attributes:
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Image |
The <img> tag lets you embed external image files (JPEG, GIF, PNG) and SWF movies inside text. The img tag supports the following attributes:
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Italic | The <i> tag displays the tagged text in italics. An italic typeface must be available for the font used. |
List |
The <ol> tag (ordered list) and <ul> tag (unordered list) are rendered in an identical manner except that ordered list items are numbered and unordered list items are not. Both types of lists are made up of sequences of list items defined by the <li> tag (list item). Service Request Catalog does not support any attributes of the list tags. Lists can be nested as shown in the following examples: <ul> <li> ... level one, number one... </li> <ol> <li> ... level two, number one... </li> <li> ... level two, number two... </li> <ol> <li> ... level three, number one... </li> </ol> <li> ... level two, number three... </li> </ol> <li> ... level one, number two... </li> </ul> |
Strike | The <s> and <strike> tags render strike-through style text. |
Strong | The <strong> tag renders text as bold. |
Paragraph |
The <p> tag creates a new paragraph. The <p> tag supports the following attributes:
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Text format tag |
The <textformat> tag is not a standard HTML tag but a customized tag in Service Request Catalog. It lets you use a subset of paragraph formatting attributes including the following:
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Underline tag | The <u> tag underlines the tagged text. |