Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Request Catalog Customization
- Configuration files
- Working with manifest.xml
- Using the Migration Tool
- Service Request Catalog customization
- Service Manager configuration for Service Request Catalog
- Miscellaneous tasks
- Appendix A: Launcher Examples
- Appendix B: Service Catalog in Service Manager
- Appendix C: XML Tag Reference
- Appendix D: Styling the interface
- Appendix E: Fields available for advanced search
Appendix D: Styling the interface
You can style Service Request Catalog to show your Company logo, change the application name, or set text formatting and the background as needed.
There are two methods you can use to style the interface. The first method is to modify the .swf files. This method is the original method for Service Request Catalog, and supports only desktop clients. However, this implementation was unsuitable for use on tablets, because of its reliance on Adobe Flash. In addition, this method supports all font changes. If you intend to use both the desktop and tablet clients of Service Request Catalog experience on tablets, you can modify the .zip files. However, this method does not support all font changes. The following table summarizes this information:
Required elements in manifest.xml |
Desktop support | Tablet support | Comments |
|---|---|---|---|
<swfStyles>style.swf</swfStyles> <swfResources>panel.swf</swfResources> |
Yes | No |
These two elements were present from Service Request Catalog 1.40 and are still available for compatibility. No changes are required to them due to the introduction of the .zip method.
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<cssStyles>font.css</cssStyles> <imageResources>image.zip</imageResources> |
Yes | Yes |
These two elements were newly added in Service Request Catalog 9.33 to support tablets, although your regular desktop browser will apply them as well. Note The desktop browser will apply the |
Note You should specify the following images as follows, regardless of which customization method you use:
- backgroundImag: height < 600px, width < 1600px，
- companyLogo: height < 40px, width < 120px；
- footerLogo: height < 40px, width < 120px；
- headerSeperator: height < 10px；
- footerSeperator: height < 10px；
All other graphics should be kept at their original size.
