Accessibility designs for Service Manager graphic features

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager graphic features have the following accessibility designs:

Service Manager graphic features	Accessibility designs
Service Manager color indicator	Color indicator does not support Accessible view (accessible.do) and Self-Service Accessible view (accessible_ess.do) because this feature is designed for people with normal vision. JAWS reads the value in a column instead of reading the color of the column.
Service Manager navigation menu	The sidebar mode only works in Power User view (index.do) and Enterprise Self-Service view (ess.do), but does not work in Accessible view and Self-Service Accessible view. You can use JAWS to read the accordion mode of the Service Manager navigation menu.
Service Manager Process Designer framework	You can use the keyboard to navigate to the Workflow Viewer panel. When the focus is on a record's detail in the Service Manager Process Designer Workflow Viewer, JAWS reads the current phase and the next phase value. When the focus is on another place in the Workflow Viewer (such as on the category detail page), JAWS reads "this is workflow diagram." The Process Designer framework administration tools support keyboard navigation only. These tools include Task Planner, Condition Editor, Query Editor, Workflow List, and Workflow Editor. To modify the phase property of a Process Designer framework administration tool, you need to press the Tab key to focus on a phase and then press Enter to open the phase property. You can update the property by using keyboard navigation.
Service Manager Calendar	See Calendar accessibility.
Service Manager Reports	See Reports accessibility.
Service Manager Smart Analytics	See Smart Analytics Accessibility .

Service Manager graphic features

Accessibility designs

Service Manager color indicator

Color indicator does not support Accessible view (accessible.do) and Self-Service Accessible view (accessible_ess.do) because this feature is designed for people with normal vision. JAWS reads the value in a column instead of reading the color of the column.

Service Manager navigation menu

The sidebar mode only works in Power User view (index.do) and Enterprise Self-Service view (ess.do), but does not work in Accessible view and Self-Service Accessible view. You can use JAWS to read the accordion mode of the Service Manager navigation menu.

Service Manager Process Designer framework

You can use the keyboard to navigate to the Workflow Viewer panel. When the focus is on a record's detail in the Service Manager Process Designer Workflow Viewer, JAWS reads the current phase and the next phase value. When the focus is on another place in the Workflow Viewer (such as on the category detail page), JAWS reads "this is workflow diagram."
The Process Designer framework administration tools support keyboard navigation only. These tools include Task Planner, Condition Editor, Query Editor, Workflow List, and Workflow Editor.

To modify the phase property of a Process Designer framework administration tool, you need to press the Tab key to focus on a phase and then press Enter to open the phase property. You can update the property by using keyboard navigation.

Service Manager Calendar

See Calendar accessibility.

Service Manager Reports

See Reports accessibility.

Service Manager Smart Analytics

See Smart Analytics Accessibility .