Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager maintenance tasks
Areas of maintenance tasks
System maintenance tasks described in this
Reactive areas
Reactive maintenance areas are described in the following table.
| Area | Description |
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Monitors the availability of the Service Manager system or a service that it provides |
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Monitors acceptable performance of the Service Manager system or a service that it provides |
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Monitors the correct execution of functionalities |
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Monitors queue tables: Queues may get into a stuck state, or be processed slowly. Also, queue items may fail to be processed. |
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These are tasks for starting a Service Manager instance, shutting it down, or running it in quiescence mode for maintenance. |
Proactive areas
Proactive maintenance areas are described in the following table.
| Area | Description |
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Setup and base configuration of the Service Manager instance, including setup regarding performance and security |
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Fallback strategies to address situations of partial or total loss of service |
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Documentation of system configuration, changes, and fallback strategies |
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Applying patches, hotfixes, and new tailoring |
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Anticipation of changes in load or functionality enhancements |
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Cleanup activities that guarantee an efficient and easy-to-maintain system |
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Related topics
