Administer > Service Manager maintenance tasks > Areas of maintenance tasks

Areas of maintenance tasks

System maintenance tasks described in this section are categorized into reactive and proactive areas.

Reactive areas

Reactive maintenance areas are described in the following table.

Area Description

Availability monitoring

Monitors the availability of the Service Manager system or a service that it provides

Performance monitoring

Monitors acceptable performance of the Service Manager system or a service that it provides

Functional monitoring

Monitors the correct execution of functionalities

Queue monitoring

Monitors queue tables: Queues may get into a stuck state, or be processed slowly. Also, queue items may fail to be processed.

Operation

These are tasks for starting a Service Manager instance, shutting it down, or running it in quiescence mode for maintenance.

Proactive areas

Proactive maintenance areas are described in the following table.

Area Description

Configuration

Setup and base configuration of the Service Manager instance, including setup regarding performance and security

Fallback strategy

Fallback strategies to address situations of partial or total loss of service

Documentation

Documentation of system configuration, changes, and fallback strategies

Change control

Applying patches, hotfixes, and new tailoring

Capacity planning

Anticipation of changes in load or functionality enhancements

Cleanup

Cleanup activities that guarantee an efficient and easy-to-maintain system

Online support

 

  • Using the Software Support website
  • Staying up to date with Micro Focus security alerts and news
  • Sharing knowledge with and learning from user communities

Related topics

Service Manager maintenance tasks