Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Sequential numbers
Sequential numbers refer to the sequential identifiers assigned to the records of a dbdict, such as an interaction or incident number. Sequential numbers are controlled by the numbers or counters dbdict.
Call the system language function named rtecall(“getnumber”) to increase and update the last number in these dbdicts and get the number returned.
Both the numbers and counters dbdicts contain a batch size setting, which allows the Service Manager Server to reduce the number of SELECT and UPDATE operations on these dbdicts. The mechanism is that a servlet does not request one sequential number, but a batch of sequential numbers. It then assigns the numbers in this batch to any request for a number by its sessions and accesses the sequential number dbdict only when all numbers have been assigned. This mechanism allows high-frequency assignment of numbers without a huge load at the RDBMS side.
Note When using the batch size feature, a number being requested is not necessarily larger than a number requested before by another servlet. Additionally, when a servlet is terminated, unassigned numbers in its current batch will not be assigned anymore.
Related topics
Service Manager maintenance tasks
Knowledge required for system maintenance
