Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Autoformatting
Autoformatting is part of a view in that it is a view that has been customized by a set of rules that specify certain display conditions for records that satisfy the conditions. For example, you can create a view that displays all incident records older than one week and then in that view create an autoformatting rules that displays records as red if their urgency is critical.
System administrators access autoformatting by selecting Customize Current View from the More Actions menu for a view or queue.
Related topics
Operator templates
Views and favorites administration
Add a new autoformatting rule
Adjust the order of an autoformatting rule
Edit an autoformatting rule
Remove an autoformatting rule
