Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Application profiles: Knowledge Management
The default application profiles for Knowledge Management contain the following values.
View External
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| Search | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
| Advanced Search | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
| View Externally published documents | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
| Submit Feedback | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
View Internal
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| View internally published documents | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
KCS I
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| Contribute New Knowledge | TRUE | TRUE | TRUE | TRUE | TRUE | ||
| Save a Draft Copy | TRUE | TRUE | TRUE | TRUE | TRUE | ||
| View unpublished working copy documents | TRUE | TRUE | TRUE | TRUE | TRUE | ||
| Edit working copy documents in Pending Documents queue | TRUE | TRUE | TRUE | TRUE |
KCS II
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| Publish internal immediately | TRUE | TRUE | TRUE | ||||
| Publish a working copy document internally | TRUE | TRUE | TRUE | ||||
| Modify a published document | TRUE | TRUE | TRUE | ||||
| Revert a working copy to the published version | TRUE | TRUE | TRUE | ||||
| Edit in place a published document | TRUE | TRUE | TRUE | ||||
| View Adaptive Learning | TRUE | TRUE | TRUE | ||||
| View KCS Reports for categories | TRUE | TRUE | TRUE | ||||
| Retire / Archive a document | TRUE | TRUE | TRUE | ||||
| Unretire a retired document | TRUE | TRUE | TRUE | ||||
| Delete a retired doc | TRUE | TRUE | TRUE | ||||
| View All Feedback | TRUE | TRUE | TRUE | ||||
| Delete Feedback | TRUE | TRUE | TRUE |
KCS III
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| Publish internal and external immediately | TRUE | TRUE | |||||
| Publish a working copy document internally and externally | TRUE | TRUE |
Admin
| Name | DEFAULT | INTERNAL USER | KCS I | KCS II | KCS III | KM ADMIN | KCS I Editor |
|---|---|---|---|---|---|---|---|
| Manage document types and views | TRUE | ||||||
| Manage Knowledgebases | TRUE | ||||||
| Manage shared content | TRUE | ||||||
| Manage environment and profiles | TRUE | ||||||
| Search in all categories | TRUE | ||||||
| Edit Adaptive Learning | TRUE | ||||||
| Manage Categories | TRUE | ||||||
| Integration Mapping | TRUE | ||||||
| Configure Hit List | TRUE | ||||||
| Review/publish any drafts | TRUE |
Related topics
Application profiles
Environment record
