Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
- Capability word model
Service Manager provides a hierarchy of out-of-box capability words.
Note Capability words are case-sensitive.
|Any application mainly for admins to edit contacts (Administration)
|Enables editing of contact records.
|Any application mainly for admins to edit operators (Administration)
|Enables editing of the password in operator records. If you are not SysAdmin, without this capability word even if you could edit some other operator information you wouldn't be able to change the password.
|Enables full access and the ability to open and update change records from the web
|Enables read capability to FSC web calendar
|Applications that use the HTML email feature.
|Enables a user to manage or create HTML templates.
|Grants access via ODBC32.DLL for reporting.
|Enables a user to execute a RESTful API request.
|Enables the user to login to Service Manager and execute a SOAP API request.
|Enables SQL administrator authority.
|Enables DB2 administrator capability.
|Enables system administrator capability (i.e., everything).
|Grants access to old binary text format unload options. These are used to create a Service Manager file system from scratch and must always be available to someone.
|Grants access to the application generator (ag).
|Enables a non-sysadmin user to do debugging for testing purposes. Normal users should not have this capability word unless there is debugging being done for that user.
|Defaults administration mode to true when using the Database Manager.
|Grants access to Change Management administration.
|Grants access to Change Management requests.
|Grants access to Change Management tasks.
|RFC management: this person may expedite changes.
|Grants access to GUI administration.
|Enables the charting capability in the Service Manager client.
|Enables public favorites in the Windows / and Web client.
|Enables the user favorites in the Windows / and Web client.
|Grants command line access to functions from menu.
|Grants access to Configuration Management administration.
|Grants access to Configuration Management.
|Enables the user to add or update help records
|Grants access to Incident Management administration.
|Enables the capability to amend the Incident Management profile rights for suspend/unsuspend.
|Grants access to Incident Management.
|The KMAdmin capability word enables a user to perform all Knowledge Management and Knowledge Centered Support (KCS) tasks for all document categories including the administrative tasks associated with maintaining the Knowledge Management system.
|Enables the capability to modify the adaptive learning records.
|Grants access to the Micro Focus Portal for mobile user administration.
|Grants access to the Micro Focus Portal for mobile users.
|Grants access to Problem Management administration.
|Grants access to Problem Management.
|Grants access to query window function in query.window application.
|Enables query administrator capability. Full access to query options/maintenance. Includes: query window, stored query usage and editing, etc. This is intended to be used like sysadmin, as an administrator, not for general usage. Please use caution assigning this as it gives access to create/modify stored queries, which can adversely affect system performance if not done correctly.
|Enables the user to modify the default time limit for a partial key query entered in either Database Manager or Change Management.
|Enables the user to execute a partial key query in Database Manager or Change Management.
|Enables the user to skip the partial key query message in Database Manager.
|Enable user to execute stored queries when F6 (query) key is pressed, from any application. The user will be able to perform any stored query assigned to him/her or a group he/she belongs to (allowable groups in operator record).
|Enable user execute/modify access of stored queries when F6 (query) key is pressed from any application.
Grants access to Request Management administration.
Grants access to Request Management line item applications
Grants access to Request Management order applications.
Grants access to Request Management quote applications.
|Grants access to Service Catalog administration.
|Enables users to request items from catalog.
|Enables a department to request items from catalog.
|Enables an employee to request items from catalog.
|Enables a manager to request items from catalog.
|Enables a technician to request items from catalog.
|Enables an employee self-service (ESS) user to submit a service catalog request on behalf of another user.
|Grants access to Service Desk administration.
|Grants access to Service Desk.
|Service Desk, Incident Management
|Enables save, add and update on supporting tables from within Service Management and Incident Management.
|Grants basic access to an end user but does not grant the ability to add, delete, or reset.