Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure child task behavior when the parent task is not created
If you have a number of interdependent tasks in Service Manager, a situation may arise in which a parent task is not created. You can configure the behavior of the child task in this situation.
For example, assume that you use Task Planner to add three tasks (T1, T2, and T3) to a Request model. T2 is dependent on T1, and T3 is dependent on T2. Additionally, T2 includes a condition that evaluates to "false," so that when you create a Request by using this Request model, T1 is created, T2 is not created, and T3 is created in the "Waiting" state. If you then close T1 and refresh the Request, T3 is moved to the "Active" state by default. However, you can configure Task Planner to leave T3 in the "Waiting" state in this situation.
To configure the behavior of child tasks when the parent task is not created, follow these steps:
- In System Navigator, click Tailoring > Process Designer > Configuration > Settings.
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Select the Enable Strong Task Dependency in Task Planner option if you want the child task to remain in the "Waiting" state.
Clear the Enable Strong Task Dependency in Task Planner option if you want the child task to move to the "Active" state.
Note The Enable Strong Task Dependency in Task Planner option is not selected by default.
- Click Save.
Related topics
Process Designer
Request Tasks
Create a workflow
Create a request model
Create a request task
Create a new change model
Add a task to a change model
