Add security roles and settings

User Role: System Administrator

To create a security role and assign rights and settings to it, follow these steps:

1. Click System Administration > Security > Roles.

2. Click New.

   The security role form is displayed.

3. Type a security role name.
4. Type a security role description.
5. Click Save.

6. Select a security area.

   The security rights and settings form is displayed.

   1. Under Rights, select the rights to be assigned to the security role.

      For example, set Expert rights for the security role. The Expert security right enables the operator to view alert logs, opened tasks, affected services, and clocks of change requests. It also enables the operator to set reminders, send notifications, create hot news, and associate change requests to incidents, interactions, requests, and know errors.

7. Under Settings, add required settings.

8. Under Folders, add folder permissions to the security role.

   The out-of-box security folders available in Service Manager are DEFAULT and advantage. You can also create security folders to meet your business needs. By default, all security folders are assigned to a new security role created. Once a role is created and rights are configured, you can modify the security rights for a role within an area.

Related topics

Process Designer security model

Change Management security

Processes and Best Practices

Set rights to changes and change tasks

Add folder permissions to a security role

Modify an operator record to enable Change Management access