Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
When you launch the Service Manager Windows client, the Connections dialog box appears. You can use the dialog box to set up new connection shortcuts to the server and to manage existing connections shortcuts.
The Connections dialog box is important if you are an administrator using the Client Packaging Utility to create a single branded installation.
Click the filter button to filter server connections so that only a few connections are displayed or a specific connection is displayed. By typing the beginning letters or complete name of the connection in the filter text box, so only those connections that match what you type appear in the list of server connections.
Note Some options may not be visible on a repackaged client.
The Connection tab on the Connections dialog box has the following options.
|Name||New_configuration||Type the name of this connection.|
|Use Login/Password||Enabled||When this option is enabled, Service Manager uses the login name and password information defined in the Connection dialog to create a client/server session.|
|Use Trusted Sign-on||Disabled||When this option is enabled, Service Manager uses the login name and password information defined in a trusted authentication source, such as Windows Integrated Authentication, to connect to the server.|
|User name||Windows user name||Type your user name to log on to the named server.|
|Password||None||Type your password to log on to the named server.|
|Remember my password||Disabled||Select this option to log on automatically without retyping your user information each time.|
|Automatically login||Disabled||Select this option to log on automatically when you start the Service Manager client.|
|Server host name||localhost||Type the name of the Service Manager server.|
|Server port number||13080||Type the port number assigned to the Service Manager server. The default Service Manager port number is 13080.|
|Language||None||Choose the language to use for this session. You may want to create session connections in multiple languages if you work with international customers.|
|Connection identified by a color||Disabled||This option enables you to assign a different color to each connection. By default, all client connections have the same background color as your Windows text editor.|
Choose a standard or custom color from the color palette.
Tip A custom color can improve the contrast or identify multiple connections. Lighter colors improve the readability of the forms.
The Advanced tab on the Connection dialog has the following settings.
|Compress SOAP messages||Enabled||
When this option is enabled, SOAP messages are compressed by using GNU zip (gzip) encoding. Gzip works similarly to WinZip™, a compression utility for Windows.
Note You can disable this option globally in the sm.ini file.
|Use SSL Encryption||Disabled||
When this option is enabled, server’s demonstration certificate is used to encrypt your data when transmitting it.
Note You can enable more robust SSL encryption options from the sm.ini file.
|Trace SOAP traffic||Disabled||When this option is enabled, the client logs SOAP messages.|
|Connect to External Load Balancer||Disabled||When this option is enabled, the Windows client supports an external hardware load balancer.|