Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Troubleshooting: Clients
- Troubleshooting: Workflow diagrams not displaying in Web client
- Troubleshooting: Web client failed to automatically log in to Service Manager
- Troubleshooting: Unable to view an attachment from the Web client
- Troubleshooting: No trusted certificate found in the Windows client
- Troubleshooting: Service Request Catalog (SRC)
Troubleshooting: No trusted certificate found in the Windows client
Users running the Windows client from a redeployed installer may experience the following error.
| Error message | Cause and solution | Affected application or component |
|---|---|---|
| Error Connecting to server, server not up or wrong connection parameters: https://<hostname>:<port> Cause: javax.xml.soap.SOAPException: Message send failed – sun.security.validator.ValidatorException: No trusted certificate found |
Cause: The path to the CA certificates file on the local Windows client installation is different from the path that the Client Packaging Utility originally saved. This is usually the result of the local user saving the Windows client to a different path than the Windows client used by the Client Configuration Utility. Solution: Change the path to the CA Certificate file.
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Windows client |
Related topics
Secure Sockets Layer (SSL) encryption and server certificates
Trusted sign-on
