Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set the auto-refresh interval for a view or favorite
Applies to User Roles:
All roles with the Queue.AutoRefresh execute capability word
You can set the interval at which views and favorites in the web client are automatically refreshed.
Note
- When you configure your own auto-refresh interval for a specific view or favorite, you overwrite the values set in the view record.
- The auto-refresh feature must be enabled for the view or favorite in order for you to set the refresh interval. For more information about how to enable this feature, see Enable the auto-refresh feature for views and favorites.
To set your own auto-refresh interval for a view or favorite, follow these steps:
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Open the view or favorite for which you want to set a refresh interval. For example, click Service Desk > Interaction queue in the Navigator pane.
Note You cannot set an auto-refresh interval for record lists.
- Click Set Auto Refresh Interval in the Interaction pane menu.
- Select a refresh interval from the Refresh Interval drop-down list, and then click Finish.
The interval starts as soon as you save it.
Related topics
Views and favorites
Public and private favorites
Add a view or favorite
Delete a view or favorite
Enable the auto-refresh feature for views and favorites
