Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Portfolios
The following fields capture Service Portfolio details.
| 19 fields described in ITIL | Corresponding Field in Service Manager |
|---|---|
| Service name | Display Name/CI Identifier |
| Service description | Description |
| Service status | Status |
| Service classification and criticality | Secrity/Sox/Export Control classification/Critical CI |
| Applications used | Software/Applications |
| Data and/or data schema used | In Micro Focus UCMDB, service CI can be mapped to its database (like Oracle) down to its schema/tablespace. |
| Business processes supported | In Micro Focus PPM, see screenshot below |
| Business owners | Owner |
| Business users | Subscribers |
| IT owners | CI Owner |
| Service warranty level, SLA and SLR references | In Service Catalog module |
| Supporting services | Relationships |
| Supporting resources | Supporting Groups |
| Dependent services | Relationships |
| Supporting OLAs, contracts and agreements | Service Contract |
| Service costs | In Micro Focus Asset Manager |
| Service charges (if applicable) | In Micro Focus Asset Manager and Micro Focus Application Portfolio Management |
| Service revenue (if applicable) | Captured in Micro Focus Application Portfolio Management |
| Service metrics | Metrics |
Related topics
