Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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CI Records And Lifecycles
The Service Manager Configuration Management module provides service asset and configuration management. The Configuration Management process manages service assets to support other IT Service Management processes. Services are represented as CIs in Service Manager, which enables their access to all related support and delivery processes.
The Service Manager Configuration Management module captures information on CIs and CI attributes in CI records. Service Manager uses the concept of Device Types to categorize CIs, and to define what information can be collected for each CI.
Each CI record has a status field. This field can be used to track the lifecycle status of a CI, including status codes such as: “In Use,” “In Stock,” “Retired/Consumed,” “Awaiting Receipt,” “Return for Maintenance,” “Return to Supplier,” “Missing,” “Planned/On order,” “Received,” “Reserved,” “Installed.” Status codes can be created to meet the customer’s needs, and Service Manager tracks a complete history of changes to the status field. By filtering on the specific value user can get a view/list of retired services.
Related topics
