Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Contract Management environment record
The Contract Management environment record defines options affecting basic Contract Management functionality for all users. Service Manager provides you with a default Contract Management environment record that you can modify for your system. The Contract Management environment record allows administrators to enable or disable access for all operators to Contract Management functionality with or without having a related Contract Management profile record. The Contract Management profile record specifies the activities or operations allowed for contracts such as adding, updating, canceling, or renewing contracts.
Configure the Contract Management environment
Applies to User Roles:
System Administrator
The Contract Management environment record defines options that enable or disable Contract Management application functionality for all Contract Management users. The Contract Management environment record provides default out-of-box settings. You can customize these settings to meet your specific business needs.
To configure the Contract Management environment settings, follow these steps:
- Click Configuration Management > Administration > Contract Management Environment.
- Select new options or clear default options. Your changes redefine the Contract Management environment for all users.
- When you finish making your changes, click Save.
- Click OK.
