Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Cancel a contract
Applies to User Roles:
System Administrator
If you want to cancel a contract, you can do so until its expiration date. When you cancel a contract, it is not deleted from the system. The contract remains on file and the status changes to canceled.
Note If you cancel a contract, you cannot reinstate it. When you cancel a contract, you also cancel all outstanding payments against that contract.
To cancel a contract, follow these steps:
- Click Configuration Management > Contracts > Contracts.
- Use search or advanced search to find one or more records.
- Double-click the record that you want to cancel.
- Click More or the More Actions icon.
- Choose Cancel Contract. The contract remains on the list of contract records, but the status field changes to canceled.
Related topics
Configuration Management overview
Contract Management overview
More Actions menu
Example: Search for a record
Add a contract
Create a new contract terms and conditions record
Create a contract template
Update the terms and conditions of a contract
Renew a contract
View software installation information
Cancel a payment record
Delete a payment record
Generate a payment schedule for a contract
Schedule a payment for a contract
Submit a payment record
