Case-Sensitivity

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager works with both case-sensitive and case-insensitive databases, enabling you to set things up the way that best meets your needs. Your users will be able to search for data case-sensitively or insensitively, as you choose. To achieve this, all servers and clients must be set to the same sensitivity.

Service Manager supports both case-sensitive and case-insensitive databases on Microsoft SQL server and Oracle. If you use IBM DB2 Universal, you must set the system to be case-sensitive. You can configure the case-sensitivity of your Microsoft SQL server or Oracle database when you set it up. For more information, refer to Service Manager Installation.

Prior to converting a system to be case-insensitive, you must first ensure that your RDBMS supports case-insensitivity.

We recommend implementing case-insensitive searching on a test system prior to setting it up on your production system.

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