Administer > Database administration > Data persistence > Record retrieval > Open a record using Database Manager

Open a record using Database Manager

Applies to User Roles:

System Administrator

To open a record using Database Manager:

  1. Click Tailoring > Database Manager.

    Note: Alternatively, you can open Database Manager from the command line, by typing db, and then pressing Enter or clicking Execute Command.

  2. Select a form or file by typing the name of a form in the Form field or the name of a file in the Table field.

    If one or both fields are left blank, the record list returns all records that match your criteria.

  3. Click Search.
  4. Enter your search criteria. For example, you can enter known information in key fields, such as names of operators, names of devices, or incident numbers.

    Note: Executing a search that includes a field that is not fully keyed slows response time.

  5. Click Search.

    • If found, a record that matches your criteria opens.
    • If more than one match is found, a record list opens.

      For multiple returns, click a record from the record list to display it.

Note: A device is also referred to as a Configuration Item (CI).

Related topics

Record retrieval
Retrieving records by using the record list method
Retrieving records using the Query window method
The Database Manager utility

Perform IR Expert queries

Tuning: Fully keyed queries