Administer > Database administration > Attachments > View the attachment history

View the attachment history

Every time that a user adds or deletes an attachment in Service Manager, the action is recorded in the activityactions table.

Note If a file does not have a related object file or if the activity log table is not defined, the action is not logged.

To view the attachment history of a specific record, open that record and browse to the "Activity" section. If an attachment has been added to or deleted from the record, the following information is displayed in the "Activity" section.

Field Name Values
Number Record ID number
  • Attachment added
  • attachment deleted
Datestamp Current date
Operator Current operator
  • <Attached file name> added
  • <Attachment file name> deleted
Customer visible FALSE

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