Asset

An asset is a generic term referring to any resource used in service delivery. An asset can be any potential resource or capability that contributes to the delivery of a service. Assets can be any one of the following types: Applications, Financial Capital, Information, Infrastructure, Knowledge Management, Organization, People, Hardware, Software, or Process. Information Technology (IT) assets that need to be individually managed are also Configuration Items (CIs).

Related terms

Configuration Item (CI)
IT Asset Management (ITAM)
Operational Level Agreement (OLA)
Service level
Service Level Agreement (SLA)
Service Level Management