Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Language pack installation prerequisites
Important If you are using a SQL Server database, make sure your database supports the languages that you want to install. When configuring a SQL Server database connection for the Service Manager Server, use the Use Unicode Data Type option if you need to support multiple languages that are not supported by one collation, otherwise use the right collation and do not select this option (see Prepare your RDBMS). For information about how to select SQL Server collations, refer to the SQL Server documentation.
Before you install Service Manager 9.60 language packs, you must perform the following tasks:
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Install the following components from the Service Manager installation media, if you have not done so already:
- Service Manager 9.60 server
- Service Manager 9.60 applications
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Back up your Service Manager application data.
Perform the following steps if you want to customize your Windows client.
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Install the Client Configuration Utility from the English installation media.
This task is needed only if you want to make customizations to your Windows clients such as changing the splash screen, adding custom images, adding company branding, saving default settings and connections, and configuring connections to a help server or update site.
See the localized Service Manager 9.60 Installation documentation on the Language Pack installation media for instructions on using the Client Configuration Utility.
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Open the Client Configuration Utility and customize any additional settings you want the multilanguage Windows client to have.
- Deploy the customized and localized Windows client installer to your development environment.
