Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Manager language pack setup
Use the following steps to install the Service Manager Server language packs.
Note Make sure that you use the same account that you used for the Service Manager Server installation.
Preparation for installation
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Extract the Service Manager Language Pack installation package into an appropriate drive of the server.
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Open the ClickMe.html file.
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Click a flag icon to select an appropriate language. The corresponding information for this language pack and documentation is displayed.
Installation for Windows system
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Run the Windows language pack installer (Setup.exe) to start the installation for Windows.
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Select the language for the installation wizard, and then click OK. The setup wizard opens the installer in the language you selected, and the Installation Introduction page opens.
- Click Next to read and accept the license agreement.
- Select the I accept the terms of the License Agreement option if you accept the terms. The Next button becomes active.
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Click Next to set the destination folder. The Destination Folder page opens.
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Select the location where you have installed the Service Manager server.
Note The Language Pack must be installed in the directory where the Service Manager server is installed.
- Click Next to prepare the installation process. The Pre-installation Summary page opens.
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Click Install to start the installation of the language pack. You can stop the installation by clicking Cancel.
Note The setup wizard automatically uploads language data to your database. This process may take twenty minutes or more, depending on your system performance.
The Install Complete page opens when the language data is successfully uploaded.
- Click Done to exit the Setup wizard.
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Restart your Tomcat server. The installed language is available upon your next login.
Installation for Linux
Run the Linux language pack installer (setupLinuxX64.bin) to start the installation for Linux.
You can install the language pack for Linux by using the command interface or the GUI interface. Follow corresponding instructions in the installer to install the language pack step by step.
Note It may take twenty minutes or more to load the language pack data, depending on your system performance.
