Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Access Service Manager by using a web client
To connect to Service Manager by using a browser:
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Use the following URLs to access Service Manager from the web tier.
For <server>, type the name of the web server running the web tier.
For <port>, type the communications port number used to connect to the web tier. - Standard web client: http://<server>:<port>/webtier-9.60/index.do
- Employee self-service web client: http://<server>:<port>/webtier-9.60/ess.do
- Accessible web client: http://<server>:<port>/webtier-9.60/accessible.do. The accessible web client does not display a record list detail page.
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Accessible employee self-service web client: http://<server>:<port>/webtier-9.60/accessible_ess.do
Note You do not need to specify the communications port in the web tier URL if you use the default web server port (port 80). See your web server documentation for instructions on setting the communications port.
- Enter the following information:
User name and Password: The user name and password that you use to log in to the server
Note The login account that you enter must already exist in Service Manager. Service Manager provides an out-of-box login account with System Administrator privileges: System.Admin (with a blank password). We recommend that you disable this account or change its password after creating accounts for all of your users. For information about how to create user accounts, see the Service Manager help.
Language: The language to use for this session (can differ from the language set on the computer)
- Click Log In.
Note After logging in, do not use the buttons (such as Refresh, Back, and Forward) on your browser toolbar or their keyboard shortcuts (such as Ctrl+R, Ctrl+Left, and Ctrl+Right) to perform Service Manager actions. Instead, use the buttons on the Service Manager user interface.
